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FREE SHIPPING TO THE U.S, CANADA, NIGERIA, EUROPE AND AUSTRALIA WITH FEDEX AND DHL
BE PART OF OUR CUSTOM FAJAS EXPERIENCE

Shipping policy

 

Shipping Terms

  • All of our shipments are international shipments are sent Duties Unpaid. This means taxes, duties, and brokerage fees are the customer’s responsibility at delivery. For the United States, no additional fees applies; for other countries, please consult customs in advance to find out estimates for your order.

  • If these fees are not paid and the package is returned, it will be held until the customer covers the re-shipping cost.

  • We are not responsible for delays caused by customs or the shipping company.

Free Shipping

  • We offer free shipping on all of our orders.

Shipping Times

Stock Items (not custom):

  • Ship within 2 business days of order confirmation.

  • Weekends and Colombian holidays are not included.

  • Shipping time may vary due to customs or courier delays.

Custom Fajas:

  • Production: 4 business days

  • Delivery: 3–5 business days

  • Shipping time may vary due to customs or courier delays.

Shipping Restrictions

  • We do not ship to PO boxes, APO, or AE addresses.

  • Fajas Embellece is not liable for:

    • Unclaimed packages

    • Delays due to incorrect shipping information

    • Packages marked "delivered" by the courier but not received

In these cases, the customer must contact the courier directly and request written proof for any claims.

Return Packaging Requirements

  • Returns must be sent in flat, flyer-style packaging no larger than 40 cm x 30 cm x 1 cm. Original packaging is recommended.

  • Using an oversized box may incur an extra fee of $40USD.

Refund Deductions

If a refund is issued:

  • 30% will be deducted for production costs for custom fajas and custom items in general.

  • Shipping costs are non-refundable, even if the order qualified for free shipping

  • Any return shipping costs are the customer’s responsibility

Insurance & Claims

  • If a package is lost or delayed, the customer must contact the courier and inform our Customer Service team to assist with a claim at info@fajasembellece.com

  • The claim process will begin once we receive a response from the courier.

Address Changes

  • Address updates are free before tracking is sent.

  • After shipping, a $10 USD fee might apply for address changes.

Customer Responsibility

Please ensure all shipping details (name, phone, address) are correct at checkout. We are not responsible for issues caused by incorrect or incomplete information.

Package Redirection or Cancellation

  • If a customer cancels after shipping, shipping costs will not be refunded.

  • If a package needs to be redirected after dispatch, additional courier fees may apply.

Contact Information

If you have any problem related with shipping, you can contact us at:

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